This Privacy Policy sets out how Lorenzo Group Limited (“Lorenzo ”, “us” or “we”) collects, holds, processes and uses the personal data of its customers . Please read the following Privacy Policy to understand how Lorenzo handles the personal data we may collect from you. It is voluntary for you to provide your personal data to us, unless stated otherwise. However, if you do not provide the information we require, we may not be able to provide you with our services.
- Information we collect about you.
To provide and improve our Service may collect the following types of information:
- Contact information, such as your name, home address, phone, email and other similar information.
- Financial information, such as the full bank account numbers and/or credit card numbers that you give us when you use our Service.
- Purpose for which the Personal Data are Collected and Used
We may use the personal data you provided to us for one or more of the following purposes:
- To process and administer your service orders with us;
- To provide you with our laundry and related services, including pick-up and delivery of laundry;
- For marketing and promotional purposes, such as sending you information about our products and services, with your consent;
- For customer relationship management purpose;
- To improve our products and services;
- To contact you regarding your enquiries;
- To handle any complaints filed by or related to you;
- To comply with any legal requirements, or orders, directions or requests from any court, authority or government body of any jurisdiction, which may be within or outside the Republic of Kenya.
- Aggregate data
We may from time to time use aggregated non-identifying information about our customers to improve our services or website. For these purposes, we may disclose the aggregated non-identifying information to third parties. This information will not be able to identify any specific customer.
- Disclosure of data
Lorenzo may disclose your Personal Information in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Lorenzo
- To prevent or investigate possible wrongdoing in connection with our services
- To protect the personal safety of other customers or the public
- To protect against legal liability
Except as provided above, we will not knowingly or intentionally use or share the personal data you provide to use in ways unrelated to the aforementioned purposes without your prior consent.
- Transfer of Personal Data
Lorenzo may disclose and transfer your personal data to and jointly use your personal data with other persons who we consider appropriate, for fulfilling the purposes described above. The entities with whom we may share your personal data include but are not limited to:
- Lorenzo group companies
- agents, contractor or third party service provider who provides administrative, marketing and research, distribution, information technology, data processing, telemarketing, telecommunications, computer, or other services to Lorenzo in connection with the operation of its business; and
- Other business partners such logistic service providers and other companies involved in providing customer service or fulfilling customer requests.
- Where permitted by applicable laws, we may also disclose your personal data to third parties, such legal advisors, to enforce our agreements with you, to establish legal claims or defenses, to obtain legal advice, to exercise and defend our legal rights, to protect our rights or property or to protect the life, body or property of an individual.
- We may also transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Lorenzo or as part of a corporate reorganization or stock sale or other change in corporate control.
By submitting personal information to Lorenzo, or by using our services, website or mobile application, you understand and consent to such transfer.
- Direct Marketing
We may use your personal data (including your name, telephone numbers, mailing addresses, email addresses and purchase history) to send you information about our laundry and related services, loyalty programmes, and other related promotions. By submitting personal information to Lorenzo, or by using our services, website or mobile application, you understand and consent to the use of your data for this purpose.
You may opt-out from receiving marketing communications from us at any time, free of charge, by:
- following the opt-out instructions contained in the relevant communications; or
- writing to us at the addresses in Contact Information.
Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Links to Other Sites
Our website may contain links to other sites that are operated by third parties with different privacy policies. You should remain alert when you leave our website and read the privacy policies of other website. We have no control over the personal data that you submit to or receive from these third parties.
- Security of Data
While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal data against unauthorized or accidental access, processing, erasure, loss or use.
- Retention of Personal Data
Lorenzo maintains and executes retention policies of records containing personal data to ensure personal data is not kept longer than is necessary for the fulfilment of the purposes for which the data is or is to be used. We keep your personal data for as long as we need it to provide our products and services to you, to comply with legal obligations or to protect our or other’s interests. We decide how long we need information on a case-by-case basis.
Your rights to Personal Data
You have certain rights under the applicable data protection laws which include; right to access and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, if applicable, data portability and a right to object processing of your personal information. You have the right to withdraw consent to use of your personal data at any time
However we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigation and.or comply with applicable legal requirements. To make such a request; use the contact details provided below. We will respond to your request within 30 days. Please do note that this will not affect the lawfulness of the processing before its withdrawal.
- Contact Us
Customers requesting to exercise their rights or needing more information or clarification on specific personal data practices of Lorenzo may contact us at the following addresses: