LORENZODry Cleaners
TERMS OF SERVICE

Terms &
Conditions

Please read these terms carefully before using our services.

This agreement is strictly between Lorenzo Group Limited ("Lorenzo") and the Customer ("You") and does not in any way constitute or imply any relationship with any other parties.

Lorenzo will use reasonable efforts to try to ensure that washing, drying, ironing, pressing and folding services are maintained at a high level of quality. We treat your laundry as if it were our own. When you or your representatives deposit your items with us for cleaning, you will be deemed to have full knowledge and acceptance of the following conditions of service.

1. Condition of Items

All clothing, garments, textiles and apparel ("items") are handled with the greatest care, but owing to the condition of the items or non-apparent/non-visible defects in their material, there is a POSSIBILITY OF DISCOLOURING OR SHRINKAGE. Such items are accepted for cleaning at OWNER'S RISK and Lorenzo will not accept any responsibility for them.

2. Loose Colour

Lorenzo accepts no liability for items with loose colour, especially where the colour of one part of the garment gets onto another part.

3. Stain Removal

Removal of stains is part of the process, but complete removal of stains cannot be guaranteed, and items will be processed at the customer's risk.

4. Care Labels

Lorenzo does not rely on the manufacturer's suggested care and washing/drying labels on the article, and will not be responsible for items labelled "hand wash only" or "dry clean only".

5. Right to Decline

Lorenzo reserves the right to decline cleaning any items.

6. Counting Items on Delivery

You are requested to count the items at the time of delivery and inform our delivery team in case of missing items. Lorenzo will not be responsible for any such claims after the delivery of the items has been accepted and/or signed for by the customer.

7. Items Left in Garments

Lorenzo is not responsible for loss of or damage to any personal or non-cleanable items left in the article, such as money, jewellery, or anything else. You should check pockets and compartments before handing over items for cleaning.

8. Quality Warranty

Lorenzo gives a warranty of 24 hours from the date of delivery of the items for any quality-related issues with washing or dry-cleaning of the items (only if the items have not been used by the customer after service) or any damages. Any quality-related claim after the stipulated time shall not be considered.

9. Ornaments and Jewellery Fittings

Lorenzo shall not be held responsible for any ornaments/jewellery fittings on the garment. Although we have expertise in identifying the most appropriate cleaning methods for each specific piece having examined its decorative components, we will not accept responsibility for loss or damage of jewellery fittings on the items due to their inherent unsuitability for washing and dry-cleaning. Any tear or damage to a garment that occurs as a result of ornaments, beads, sequins, buttons or other decorative fittings attached to it shall be at the owner's risk, and Lorenzo Group will not be held liable for it.

10. Compensation

For missing and damaged items attributed to us, Lorenzo will compensate you in accordance with our Compensation Policy.

11. Events Beyond Our Control

We accept no liability for any loss or damage of items arising due to fire, burglary or any other similar unforeseen/natural causes beyond our control.

12. Cleaning Chemicals

Lorenzo uses standard chemicals and will not be held responsible for any form of allergic reaction caused by the soaps and chemicals we use or the process we follow.

13. Additional Cleaning Period

Some items may require an additional cleaning period. No deduction on the billed amount or claim can be initiated in respect of delays.

14. Designer and High-End Items

Tariffs for designer wear, high-end and unique items will be decided on a case-by-case basis depending on the complexity, and the same shall be communicated to you after the item is examined by the expert at the processing centre.

15. Uncollected Items

Lorenzo is not responsible for any items which are left beyond three months. After this period, any discount given on the order at the time of pickup shall be removed, and a storage fee shall be charged at 12% per month on the total invoice amount. For items not claimed after three months, Lorenzo reserves the right to dispose of them under the Disposal of Uncollected Goods Act, Cap 38, Laws of Kenya.

16. Receipts and Re-Delivery

A receipt is issued for goods handed to the company, and no re-delivery can be claimed without production thereof. A date mentioned on the said receipt for re-delivery is sufficient obligation on the part of Lorenzo and notice to take re-delivery of the items deposited with Lorenzo within three (3) months from the date thereof.

17. Complaints

All complaints on the condition of any garment shall be submitted to Lorenzo for a report by its Technical Expert not later than 24 hours after acceptance of the delivery of the garment. The report of the Technical Expert shall be final and conclusive.

18. Arbitration

All disputes arising out of this contract shall be referred to the decision of one arbitrator who shall be appointed in writing by the current Chairman of the Chartered Institute of Arbitrators (Kenya Branch). The current Arbitration Rules of the Chartered Institute of Arbitrators (Kenya Branch) shall apply to all arbitration matters referred to under this contract.

19. Personal Data

We use your personal data to provide and improve our services. By using our services, you agree to the collection and use of your personal data in accordance with our Privacy Policy. Please read the Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us. If there are any terms in the Privacy Policy you do not agree with, you can discontinue use of our services.

20. Acceptance

If you cannot accept these terms and conditions, please do not leave any of your items with us.

Contact Information

If you have questions about these Terms, please contact us: